Please read before you continue
These terms apply every time you request and receive a service through Turshid. They are in addition to our general Terms & Conditions and Privacy Policy.
Turshid is an online marketplace that connects customers with independent service providers. Turshid does not carry out the work itself and is not a party to the agreement between you and the provider you hire. The provider is responsible for the work, its quality and its warranty.
Give the provider safe access to the site at the agreed times and tell them about any known hazards, such as electrical faults or roof damage.
Turshid is not liable for the quality of the work, delays, damage or losses caused by a provider. Warranties for workmanship and equipment are given by the provider and the manufacturer.
We may update these terms. When we do, you will be asked to accept the new version before your next request.
Questions? Contact us at letsconnect@turshid.com.
By accessing or using the Turshid platform ("Platform"), you agree to comply with and be bound by these Terms and Conditions ("Terms"). If you do not agree with these Terms, please do not use the Platform.
2.1. To access certain features of the Platform, you may be required to register an account. You must provide accurate and complete information during the registration process.
2.2. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account. Notify Turshid immediately of any unauthorized use of your account.
3.1. Turshid offers a marketplace for renewable energy and energy efficiency-related services, including but not limited to solar installation, energy audits, energy analytics, energy-efficient products, and electric vehicle charger installation.
3.2. Users can request services, and service providers can bid on these requests.
4.1. Payment terms for services are determined by the individual service providers and agreed upon between the parties involved. Turshid may facilitate payments through third-party payment processors.
5.1. Users shall not use the Platform for any unlawful or prohibited purpose.
6.1. Your use of the Platform is also governed by our Privacy Policy, which outlines how we collect, use, and disclose personal information. By using the Platform, you consent to our Privacy Policy.
7.1. All content and materials on the Platform, including but not limited to text, graphics, logos, images, and software, are the property of Turshid or its licensors and are protected by intellectual property laws.
8.1. Turshid makes no warranties or representations about the quality or suitability of the services offered by service providers. Users use the Platform at their own risk.
9.1. Turshid reserves the right to terminate or suspend access to the Platform, with or without notice, for violations of these Terms.
10.1. These Terms are governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law principles.
1.1. Turshid collects personal information from users to provide and improve our services. This may include contact information, payment details, and other data necessary for service delivery.
2.1. Turshid may use user information to facilitate services, process payments, communicate with users, and improve the Platform.
3.1. Turshid may share user information with service providers to fulfill service requests. We do not sell or rent personal information to third parties.
4.1. Turshid employs security measures to protect user data. However, no data transmission or storage can be guaranteed to be 100% secure.
5.1. Turshid may update the Privacy Policy from time to time. Users will be notified of significant changes.
6.1. If you have questions or concerns about our Privacy Policy, please contact us at letsconnect@turshid.com
For providers using the Turshid marketplace in the Sultanate of Oman.
These Service Provider Terms & Conditions (“Provider Terms”) govern use of the Turshid website, platform, applications and related services (“Platform”) by a business or professional service provider (“Provider”, “you”). The Platform is operated by Turshid in the Sultanate of Oman (“Turshid”, “we”, “us”).
By registering, clicking acceptance, maintaining a profile, responding to a request or otherwise using the Platform as a Provider, you agree to these Provider Terms, the Privacy Policy and applicable Platform policies.
Turshid operates a digital marketplace connecting customers with independent providers in categories including solar, EV charging, energy audits and consultancy. Unless expressly stated otherwise, Turshid is not the installer, engineer, auditor, consultant, contractor, seller or employer of the Provider.
A quotation, scope, appointment, installation, consultancy engagement or other service contract is between the Provider and the customer. The Provider is responsible for its advice, design, engineering, permits, approvals, safety, workmanship, products, personnel, warranties, invoices, taxes and performance.
Nothing creates a partnership, agency, employment, franchise or joint venture between Turshid and the Provider.
The Provider must be lawfully established and authorised to conduct the relevant activity in Oman and must keep its CR, licences, approvals, permits, competent-person requirements and insurance current.
Where relevant, the Provider must supply evidence of DCRP, Environment Authority, utility, professional, municipal or other approvals and immediately notify Turshid of expiry, suspension, restriction or cancellation.
Turshid may verify information using public registers, authorities or reasonable third-party methods. Verification does not make Turshid responsible for the Provider’s compliance, quality or performance.
Turshid may refuse, suspend or remove a listing where information is inaccurate/unverifiable or continued listing presents legal, safety, consumer-protection or reputational risk.
The Provider is responsible for all profile information, photographs, logos, certificates, project references, claims and pricing indications. Content must be accurate, lawful, current, non-misleading and non-infringing.
The Provider grants Turshid a non-exclusive, royalty-free licence during participation to host, reproduce, format and display supplied content for operating and marketing the Platform and the Provider’s services.
The Provider must not describe itself as “Turshid approved”, “guaranteed by Turshid” or equivalent unless Turshid has expressly authorised that wording.
Turshid may notify Providers of customer requests based on category, geography, capacity, profile data and other marketplace criteria. Turshid does not guarantee a minimum number, value, quality or conversion rate of requests.
Customer information may be used only to evaluate, quote for and perform the requested service and for other lawful purposes permitted under applicable data-protection law. It must not be sold, scraped, disclosed or used for unrelated direct marketing without a lawful basis and any required consent.
Providers should respond promptly. Turshid may measure response time, activity and fulfilment and may reduce visibility of repeatedly unresponsive Providers.
Quotations must clearly state scope, exclusions, assumptions, total price, taxes, validity, expected programme, warranty and payment terms. Providers must not use hidden mandatory charges, misleading headline prices or bait pricing.
Technical recommendations must be made by appropriately competent personnel and comply with applicable Omani laws, standards, codes, permits, utility and authority requirements.
The Provider must issue the customer appropriate written contractual/invoice documentation and provide Arabic information where mandatory under Omani law.
Material scope or price changes require customer agreement before additional chargeable work, except where applicable law permits otherwise.
Eligible Founding Providers may register and use the applicable Turshid marketplace services without Turshid platform commission for the first six (6) months of the promotional period identified by Turshid.
After the free period, Turshid may introduce a success-based percentage commission on completed business generated through Turshid. The percentage is intentionally not fixed in these Provider Terms at launch.
Turshid will notify the Provider of the proposed commission rate, the calculation basis, payment trigger and effective date at least thirty (30) days before that commission begins to apply. Where acceptance is legally or contractually required, the Provider must accept the updated commercial terms before continuing to use the relevant paid service.
No commission may be applied retrospectively to a transaction completed during the free period unless the Provider expressly agreed otherwise in advance.
Before introducing a commission, Turshid should define whether it is calculated on amounts excluding VAT, government/utility charges, financing costs, refunds and other pass-through items, and should specify treatment of staged payments, cancellations and refunds.
Where future commission applies, a customer first introduced to the Provider through Turshid may be treated as a Turshid-originated lead for the protection period stated in the then-current commercial terms.
The Provider must not deliberately move a Turshid-originated transaction off-platform solely to avoid an agreed Turshid fee. Any anti-circumvention provision will be applied only as stated in the applicable commercial terms and subject to Omani law.
Providers may be required to update lead status accurately, including quoted, won, lost, cancelled and completed status, for marketplace operation and agreed fee calculation.
The Provider must perform services with due skill, care, safety and professionalism, honour legally binding warranties and representations, and comply with mandatory consumer rights.
The Provider must not discriminate unlawfully, harass customers, manipulate reviews, submit fabricated project references or engage in deceptive conduct.
Turshid may investigate complaints, request documents, pause lead distribution, suspend a profile or terminate access where reasonably necessary.
Unless Turshid expressly offers an integrated payment service, customer payments are made under the Provider-customer contract and Turshid does not hold customer funds.
If Turshid later processes payments, the applicable payment terms will identify the payment provider, settlement, refunds, chargebacks and fees and will use payment arrangements compliant with applicable Omani requirements, including the E-Commerce Regulation.
Customers may be permitted to leave reviews. Providers must not offer undisclosed incentives for positive reviews, submit fake reviews or threaten customers over reviews.
Turshid may moderate content for legality, relevance, authenticity and policy compliance but does not guarantee that every review is accurate.
Turshid and its licensors retain rights in the Platform, brand, software, design, databases and content not supplied by the Provider.
Providers must not copy, reverse engineer, scrape, interfere with, bypass security of, automate access to or misuse the Platform except as expressly permitted by law or written agreement.
Each party must protect non-public commercial, technical and customer information received through the relationship and use it only for the permitted purpose, subject to lawful disclosure obligations.
Each party must comply with applicable Omani personal-data requirements for data it controls. Providers must implement appropriate security, limit access to authorised personnel and notify Turshid promptly of any suspected breach affecting Turshid/customer data.
Turshid’s separate Privacy Policy should explain categories of personal data, purposes, lawful bases/consents where applicable, recipients, cross-border transfers, retention, data-subject rights, cookies and contact details.
The Provider should maintain insurance appropriate to its activities and risks, including legally required insurance and, where appropriate, public liability, professional indemnity and worker/employer cover.
To the extent permitted by Omani law, the Provider is responsible for claims, losses, penalties and third-party liabilities arising from its unlawful conduct, negligence, services, personnel, products, intellectual-property infringement or breach of these Terms.
Turshid does not exclude or limit liability where such exclusion/limitation is prohibited by law. Subject to mandatory law, Turshid is not responsible for the Provider’s workmanship, professional advice, products, delays or customer contract.
Either party may stop participating subject to outstanding obligations. Turshid may immediately suspend access for suspected fraud, safety risk, expired licence, material misrepresentation, misuse of customer data, serious complaint or legal/regulatory requirement.
Termination does not remove accrued payment, confidentiality, data-protection, intellectual-property, dispute or other provisions intended to survive.
Turshid may update these Terms for legal, regulatory, security, operational or commercial reasons. Material changes will be communicated reasonably in advance. Changes introducing a future commission will follow Section 7.
Provider support/complaints may be submitted to letsconnect@turshid.com. Turshid will maintain an internal complaint process and records appropriate to applicable e-commerce requirements.
These Provider Terms are governed by the laws of the Sultanate of Oman. The parties should first attempt in good faith to resolve a dispute through written escalation. Subject to any mandatory jurisdiction or agreed arbitration clause inserted after legal advice, disputes shall be submitted to the competent courts of the Sultanate of Oman.
Nothing prevents either party from seeking urgent interim relief or exercising mandatory statutory/regulatory rights.
If any provision is invalid or unenforceable, it will be limited/severed to the minimum extent necessary without affecting the remainder. Failure to enforce a right is not a waiver. The Provider may not transfer its account or obligations without Turshid’s written consent. Electronic notices and acceptances may be used to the extent permitted by Omani law.
These Terms are intended to operate subject to mandatory laws and regulatory requirements applicable in the Sultanate of Oman, including where applicable:
If these Terms conflict with a mandatory provision of Omani law, the mandatory provision prevails and the remaining provisions continue to the fullest extent permitted by law.
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