These terms apply every time you request and receive a service through Turshid. They are in addition to our general Terms & Conditions and Privacy Policy.

1. Turshid's role

Turshid is an online marketplace that connects customers with independent service providers. Turshid does not carry out the work itself and is not a party to the agreement between you and the provider you hire. The provider is responsible for the work, its quality and its warranty.

2. Your service request

• Give accurate and complete information: the exact location, property details, photos and documents.
• You must own the property or have the owner's permission for the work, and you are responsible for any approval the building owner, community or authority requires from you.
• Your request is shown to approved service providers so they can send proposals before the deadline you set.

3. Proposals and hiring a provider

• Compare the proposals, the price, the timeline, the quotation and the provider's reviews before you decide.
• When you hire a provider, an agreement is made between you and that provider on the scope, price and timeline of their proposal.

4. Milestones and payments

• You pay the provider directly (cash, bank transfer or cheque) for each agreed milestone. Turshid does not collect or hold payments for services.
• Approve a milestone only after you have checked that the work is done. The provider confirms on Turshid when they receive your payment.
• Keep your receipts and the provider's invoices.

5. Access and safety

Give the provider safe access to the site at the agreed times and tell them about any known hazards, such as electrical faults or roof damage.

6. Cancellation and completion

• You can cancel a request before any milestone has been created.
• Once milestones exist, finish the job by marking the project as complete; milestones that were not approved are then shown as cancelled.
• Any disagreement about the work or payments is settled between you and the provider. Turshid can help you communicate but is not responsible for the outcome.

7. Communication and reviews

• Use Turshid messages for project communication and treat providers with respect.
• Reviews must be honest and based on your real experience.

8. Liability

Turshid is not liable for the quality of the work, delays, damage or losses caused by a provider. Warranties for workmanship and equipment are given by the provider and the manufacturer.

9. Changes to these terms

We may update these terms. When we do, you will be asked to accept the new version before your next request.

Questions? Contact us at letsconnect@turshid.com.