Refund Policy

Last updated: 14 October 2026

1. Services booked through Turshid

Turshid does not collect payments for services. Customers pay the service provider directly, for example in cash, by bank transfer or by cheque, usually one milestone at a time. The provider then confirms each payment on the Platform, and an invoice is available for it.

Because the money is paid to the provider, any refund for a service is agreed between the customer and the provider, based on the accepted proposal, the quotation and the agreed milestones.

2. Protect yourself before you pay

• Agree the scope, price and milestones with the provider before work starts.
• Approve a milestone only when that part of the work is done.
• Pay against approved milestones and keep your invoice and payment receipt.

3. Cancelling a request

• You can cancel your request at any time before you hire a provider.
• After you hire a provider, you can cancel the contract from your request page until the first milestone is added. After that, agree any changes or refunds directly with your provider.

4. If something goes wrong

First, contact the provider through your Turshid messages. If you cannot reach an agreement, email letsconnect@turshid.com with your request number and the details. We will review the case and may contact both sides to help find a solution. Turshid cannot refund money that was paid to a provider, because Turshid did not receive it.

5. Energy-efficient products

Our Energy Efficient Products Store is coming soon. Return and refund terms for products will be published on this page before the store opens.

6. Contact us

Questions about this policy? Email letsconnect@turshid.com or use our contact page.